What is the suggestion going about?: It's about giving new players VIP until they reach 10 hours of playtime.
Description: One of the features for new players is that they get 10 hours of VIP which cannot be converted to money, but the problem is that most of them don't even know what VIP is. They get 10 hours and when they connect for the first time, they'll play let's say around 3-4 hours and that's it. So when they connect back for at least 6-7 hours, those VIP hours will be gone.
What would this suggestion improve: It would give them ability to get some bonus while working, jetpack for transportation, VIP car recovery, etc. which would help them within those 10 hours.
Why does this needs to be added?: As I already said, it would make their start much easier because with the current system, hours go while they're offline and once they disconnect they probably won't come back for at least 6-7 hours and when they do, those 10 hours will expire.
Can you provide us any examples?: New player connects > VIP stays until they reach 10 hours of playtime > when they reach 10 hours, VIP is gone.