Did you make a request here https://cit.gg/index.php?board=459.0 to retrieve your accoutnt?Probably your account is deleted because of inactivity, that's why the can't retrieve it.
accounts that were last used before 1.6.2018 cannot be checked and validated. Don't be surprised if we reject your requests about recovering accounts that were used more than 4 months ago. Also don't lie about your last login on those accounts, that'd bring you nowhere as we'd simply lock your request for not being able to find evidence of your ownership on said accounts.
L5 staff will not use archived logs for people who forgot the password. Atleast, that's what Brian told me.
its worth tho,for someone who played for 4 years all im asking for is a lvl 5 staff to help me with this problem,its hard for me to start over
If you remember the last password you used or similar to it you can possibly do forgotten password but you'll have to use your email to recover your password but remember if you didn't put any email when u logged in then I am not sure how you account can be retrieved just remember the account name too while you're trying to get your password reseted
@Dream ?