You have no right to demand a certain staff member to handle your case unless there is a very very reasonable law cause behind that request. By a reasonable law cause, I am referring to cases similar, but not limited to:
- inappropriate actions done by the staff member which are related to the complaint in question (the one that is being handled by them) and there is a violation of the staff code of conduct **this should rather be handled by an unfairness case, but depends on the case as a whole**
- you may mention that a certain staff member had witnessed a specific situation (related to the complaint in question), but you should not insist that the staff in question be the one handling the case
Most of the reports which are being submitted, especially on the forum, are being reviewed by more than one staff member. We do get different points of views on each case and usually, the involved parties are allowed and given the chance to share their thoughts on the case (defend themselves or generally provide further data).