This raises an interesting question about the principle-agent problem.

Investopia gives us the following definition:

 

The principal-agent problem is a conflict in priorities between a person or group and the representative authorized to act on their behalf. An agent may act in a way that is contrary to the best interests of the principal.

In this case, the worker is the agent and doesn't care about the loss of productivity in the store as they're paid the same regardless and have a preference for the trolley collecting task. However I still feel the world would be better off if we all did our duty and returned the kart.

What I find most interesting about your annacdote is the positive attitude of workers in response to "extra work" being created for them. Looking ok the bright side and taking enjoyment in a menial task is what we can learn from this story.

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Monday 15th April 2024
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I saw this and remembered an instance when a worker at Target who's job is to collect carts saw me putting back the cart where it belongs told me to not. I was a bit surprised, I asked him why not he told me he would rather spend his time walking around the parking lot collecting carts one by  one and bringing it back to where it's supposed to be because the time goes faster and he gets in extra exercise. I started laughing and so did he but he said he is being serious. If all the carts are where they are supposed to be he has nothing to do, he told me he listens to music walks around the parking lot collecting all the carts and brings it back. He told me to just leave it around somewhere in the parking lot preferably the edges because all the other workers are like him as well. Even though at first I thought he was being sarcastic but another co-worker of his came and told me the same thing. He said if there are no random carts laying around in the big ass parking lot then there will be nothing for us to do and we will be bored. So I was convinced, and from then on when I am at that specific Target location I just leave my cart somewhere safe, not on the road or any parking space but somewhere else other than the designated spot, and I feel good about myself.

At the end of the day you are not the one deciding if you are a good person or not, it's the people around you that decide that, so if you want an answer you should be asking them not yourself.

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