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Support => General Support / Questions => Resolved Questions => Topic started by: Mark.- on 25 03, 2020, 11:05:07 pm
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Forgetting my password long time ago like 4 years ago,i didn't play since 2016 so staffs are saying that they can't recover my password but the question is,they can't retrieve it or they won't cause they can't be sure im the real owner?if a lvl 5 staff can see old logs,why cant he just help me and solve this solution?
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Did you make a request here https://cit.gg/index.php?board=459.0 to retrieve your accoutnt?
Probably your account is deleted because of inactivity, that's why the can't retrieve it.
its not deleted..and yes I made a request but the thing that I don't understand is that a lvl 5 staff can see old logs and can retrieve my password,so why other staffs are closing my request since a higher level staff like dream is able to get me back my password
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There's probably a reason behind your request getting locked, could you please share your request link with us in order to help you understand what's happening.
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Probably this
accounts that were last used before 1.6.2018 cannot be checked and validated. Don't be surprised if we reject your requests about recovering accounts that were used more than 4 months ago. Also don't lie about your last login on those accounts, that'd bring you nowhere as we'd simply lock your request for not being able to find evidence of your ownership on said accounts.
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Yeah I do get it but the questions is WHY?since lvl 5 staffs can see old logs,why would they lock the topic since there is a way...
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L5 staff will not use archived logs for people who forgot the password. Atleast, that's what Brian told me.
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L5 staff will not use archived logs for people who forgot the password. Atleast, that's what Brian told me.
its worth tho,for someone who played for 4 years all im asking for is a lvl 5 staff to help me with this problem,its hard for me to start over
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its worth tho,for someone who played for 4 years all im asking for is a lvl 5 staff to help me with this problem,its hard for me to start over
@Dream ?
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If you remember the last password you used or similar to it you can possibly do forgotten password but you'll have to use your email to recover your password but remember if you didn't put any email when u logged in then I am not sure how you account can be retrieved just remember the account name too while you're trying to get your password reseted
If you know the account name, you can do two things:
- Password retrieval
- E-mail address change and then recover it yourself.
Just create a request and we'll see what we can do.
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Mark, here is the board (https://cit.gg/index.php?board=459.0). And check this topic (https://cit.gg/index.php?topic=123320.0) for more informations, and take the format. JUST IF YOU ONLY KNOW WHAT PILOVALI SAID.
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@Dream ?
Several times we asked administrators to get access to old logs but they rejected it, so unfortunately we cannot retrieve your account.