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CIT's main server (we have another small one which is now hosting the website and is luckily some where else) was in the OVH Strasbourg 2 data center. In the early hours of today this happened to Strasbourg 2:
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(https://pbs.twimg.com/media/EwHJbJ2XAAQBmG1?format=jpg&name=4096x4096)
(https://pbs.twimg.com/media/EwHJeqQWQAE_FR0?format=jpg&name=4096x4096)
So for those of you who were playing just before the server went offline, you were playing on a server that was literally melting inside a burning building.
Thanks to Cheeze, the forum has been setup to work on this server but as you can see any posts, private messages, etc that were made after the last remotely saved backup (05/03/2021 12:00 UTC+1) are gone forever.
The last in-game remotely saved database backup was 05/03/2021 17:00 so again anything you did after that date has been lost. We will make sure to make up for this loss, so at a minimum I'd say triple pay event for 2 weeks and you can post your own ideas. I'd give a load of cash to each account but it's a bit unfair if someone has access to multiple accounts which is why triple pay is fairer.
OVH are supposed to be providing us with a replacement server in another data center. So we need to wait a while to see about that, before we can start working on everything up again. Once a server is provided I would be able to get the basics up and running same day and everything fully working in 3 days.
Important note: Do not try to change the email address your forum account uses because this temporary server does not have email sending set up and you won't be able to login to your forum account.
Do not attempt to join the server that shows up on the main server list, some pathetic copy server is abusing an exploit that uses our server name and then redirects you to their main server which happens to have an identical looking login screen, don't be dumb enough to go through their shitty slow 90 MB download to then try and login with your account on there.
TEMPORARY SERVER: mtasa://91.121.96.47
Triple pay activated. What you do there will be used when we get a permanent server.
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I hope you make sure that this other data center won’t be far way from the old one. Just for the ping issue
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Will these new posts we make as of today removed or affected once the website servers stabilize?
This database will be moved over so anything you post here will 99% likely be moved over to the new permanent server.
Will these new posts we make as of today be removed or affected once the website servers stabilize?
"In RBX+GRA we have the stock of new servers, pcc, pci ready to be delivered for all the impacted customers. Of course for free. We will add 10K servers in the next 3-4 weeks." - https://twitter.com/olesovhcom/status/1369665936379281409
RBX and GRA are are very close to each other and is where the old server used to be hosted, it's probably like a 5ms difference.
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Does that mean we'll wait 2-3 weeks for the permanent server to be launched? Or they'll move our database soon ?
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Does that mean we'll wait 2-3 weeks for the permanent server to be launched? Or they'll move our database soon ?
Administrators will keep you all updated on the progress of the transfer.
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Found this few update lines (https://i.senza.ovh/updatelines-1st-march.txt) on archieve.org but 10 days old :/
That's in-case last updates aren't saved.
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What about promoted groups/accepted and denied possitions? We have to work on it like nothing happened?
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What about promoted groups/accepted and denied possitions? We have to work on it like nothing happened?
If a group promotion occurred in the last 5 days and you see your group is a level lower, you're gonna have to request it again.
Community rank status is also rolled back, so if you have a community rank you're gonna have to request it again.
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Arran we understand you and we understand exactly what happened with SBG2 servers, May God protect us from such misfortune. We hope you will fix everything as same as always, we are happy because the server is back and we lost only 5 days not everything, our story which started for me personaly in 2011-2012. Thank you <3
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It'd be good if you'll make triple progress for jobs
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So basically the server is expected to be perfectly working at 14/3/2021 or before that or after that ?
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I really feel sorry for wasting those five days. No, in terms of the answer, we are lucky we didn't lose our server because losing 5 days is nothing to the work of wasted years. Thank you Arran for the arrangement and thanks to all the technicians who are trying and working hard to restore our server and I hope for the return of CIT as soon as possible. <3
@uchiha_ghost
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Server was lagging too much lately . I don't think that's a coincidence
Yes, if Arran he remember that, we complained this few days ago in the forum becuse server have some problem (hosting) right here https://cit.gg/index.php?topic=371724.msg5451190#msg5451190 and see after that it happened this :(
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(https://i.imgur.com/XDog16T.png)
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I have a question that the server will come back in 5 days or 2 more weeks for data storage?
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On the bright side, according to the news source I read, none was harmed in the fire.
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Well like other people mentioned, even tho we lost 5 days of work, We’re still grateful or glad that we still have our server and it’s not completely lost or gone. I hope things get better, I hope non civilian person was damaged or harmed during the burndown and I hope we’ll be back to our CIT better than ever and with more and positive energies.
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Well, setting up everything for the new server and it is really a pain in the ass. Now, we are waiting for the administrator and the rest of the team to take an action. Thankfully, the Cit team has a backup database though there are gaps for 5 days.
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Got a question, the data of the base that was until the server went offline don't exist anymore? You made a backup and restored it here, which means anything happened after the backup taking date is earsed.
I am curious to know this.
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Server community is about to go through the biggest deja vu lol.
From what I know, the server saves local backups every 6 hours, but the server is ashes. Luckily Arran has a full DB backup of 5 days ago. So anything that happened in the past 5 days never happened.
Arran said donations will be re-paid. But people that created accounts in the past 5 days or earned lots of cash, sad news for you.
People gonna evade so many punishments lol
Good news is: Arran said he'll keep triple payment for a few weeks and "other stuff"
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Got a question, the data of the base that was until the server went offline don't exist anymore? You made a backup and restored it here, which means anything happened after the backup taking date is earsed.
I am curious to know this.
Strasbourg 2 (where CITs server was hosted) was engulfed in flames and all servers that used to exist there have been destroyed. Any progress.etc after making a backup has been lost
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Got a question, the data of the base that was until the server went offline don't exist anymore? You made a backup and restored it here, which means anything happened after the backup taking date is earsed.
I am curious to know this.
Yes, unless you go to the remains of the fire and by some miracle find that the device that was holding CIT database survived the fire.
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What will happen to people that donated in this last 5 days?
We'll find a way to reach out to those people, don't worry you'll get something when server is up.
I have a question that the server will come back in 5 days or 2 more weeks for data storage?
Not sure yet.
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What will happen to people that donated in this last 5 days?
Arran will probably contact you through Paypal for your account names, server logs are gone but Paypal ones aren't.
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Damn, and I was 1 challenge away from PepeJesus emoji.
I got it day before the server has closed :'(
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What about posts/topics that were created 5 days ago and less? They are all deleted, so I'd like to know if somehow they will be back automatically, or we need to post them again.
Never mind. I read again and it said that they are gone forever, so we need to post them again ourselves.
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hope everything goes well
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http://travaux.ovh.net/?do=details&id=49484
This is the current status at OVH.
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How about our login streak? It will be lost too? because we lost our login streak when the server migrates. Btw I'm glad that CIT is still fine and no casualties.
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How about our login streak? It will be lost too? because we lost our login streak when the server migrates. Btw I'm glad that CIT is still fine and no casualties.
No, you will lose 5 days of your previous login streak.
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Where we can request to reduce our forum warnings? Because now warned people they have +5% from last 5 days... 「(゚ペ)
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Let someone help me. Because there was 2% in the forum, but now it is 6%. Can anyone do it again for 2%? OMG
Where we can request to reduce our forum warnings? Because now warned people they have +5% from last 5 days... 「(゚ペ)
proly It's just a forum warn that it only requires time to be removed or you gotta request the warns, or I think Arran will provide a topic where you can request it all just don't worry everything will be fixed when the server got back.
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Why don't you build a server host on your local, and host CIT Server on it? So this occurrence won't happen again.
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Why don't you build a server host on your local, and host CIT Server on it? So this occurrence won't happen again.
Because if he does that, nobody would be able to play properly. If 10 or even 20 people connect you're going to have unbearable and unstable ping. Local hosting is a huge stress on your local connection.
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The data backup made us lose some WIP tags, locked topics , and implemented ingame topics in discussion board. Will they be changed back to how they were before the server crash?
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Why don't you build a server host on your local, and host CIT Server on it? So this occurrence won't happen again.
Buying own machine requires a lot of cash, also you need to pay for power 24/7. Not going to count the loudness in house and how good your connectio needs to be to let it work smooth without any lags for players, ping and fps ones.
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The data backup made us lose some WIP tags, locked topics , and implemented ingame topics in discussion board. Will they be changed back to how they were before the server crash?
Everything will be fixed very soon. Yes, it might take few weeks to fix things but all we gotta need is patience.
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Arran, is there is ANYTHING we can do, please let us know.
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Thanks Arran and Cheeze for this great work <3 <3
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hope everything goes well
ireally hope so
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What happened inside the building to lead to a fire? it's happened intentionally or not?
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So request refunds from last days we need proofs to provide how many money we have in ATM or some of us we bought in last days tag color or dls. We need to provide with screenshoots right? 「(゚ペ)
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What happened inside the building to lead to a fire? it's happened intentionally or not?
Why should they intentionally set their expensive servers on fire? :fp: :fp: :fp: :fp:
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So request refunds from last days we need proofs to provide how many money we have in ATM or some of us we bought in last days tag color or dls. We need to provide with screenshoots right? 「(゚ペ)
If you mean you have paid IRL money, just send in your paypal transaction ID again and you will get whatever you donated for. As the paypal website itr not effected by this.
But if you meant buying IG tag colors, then you will still have the money in your bank, try to find the seller and re-buy it.
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If you mean you have paid IRL money, just send in your paypal transaction ID again and you will get whatever you donated for. As the paypal website itr not effected by this.
But if you meant buying IG tag colors, then you will still have the money in your bank, try to find the seller and re-buy it.
Dude I mean in the game... but we will see, I hope CIT is coming back very soon. :) because all of you we missing tbh
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Dude I mean in the game... I don’t need my money back in my ATM, I want my tag color back for example, I can provide I bought from my logs... that’s why I’m asking, I saw more they bought DLs in game, so there is alot of money which we need to get back but with proofs... logs or screenshoots, this is my question ?
You asked the same question multiple times, your items will most likely be refunded to you.
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You asked the same question multiple times, your items will most likely be refunded to you.
Thank you :)
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Why should they intentionally set their expensive servers on fire? :fp: :fp: :fp: :fp:
Maybe a rage kid lost a duel in LV, so he decided to take a revenge 「(゚ペ)
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Maybe a rage kid lost a duel in LV, so he decided to take a revenge 「(゚ペ)
For sure, @Pollux threw a molotov on the servers :fp:
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For sure, @ Pollux threw a molotov on the servers :fp:
why so serious?
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we are living a live version of tenet
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Just before the server went down by 2 days I was promoted to L9 pilot. So when the server comes back, will I be L8 again?
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Just before the server went down by 2 days I was promoted to L9 pilot. So when the server comes back, will I be L8 again?
@Yahyano
We will make sure to make up for this loss, so at a minimum I'd say triple pay event for 2 weeks and you can post your own ideas.
I believe you can work it out during that event. Probably the event will include triple XP as well.
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We will make sure to make up for this loss, so at a minimum I'd say triple pay event for 2 weeks and you can post your own ideas. I'd give a load of cash to each account but it's a bit unfair if someone has access to multiple accounts which is why triple pay is fairer.
The best thing is to remove the earning limit for at least 1 day (◔◡◔)
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Dude I mean in the game... I don’t need my money back in my ATM, I want my tag color back for example, I can provide I bought from my logs... that’s why I’m asking, I saw more they bought DLs in game, so there is alot of money which we need to get back but with proofs... logs or screenshoots, this is my question ? How and where, will be one special topic created bu Arran for this problem ?
WTF are you talking about... What's so hard to understand that EVERYTHING is reverted to when the backup was made... If you bought anything in-game obviously you won't have it when you login but any cash you spent to get it would be with you again. FYI there is only 1 donation reward that needs re-activating.
The best thing is to remove the earning limit for at least 1 day (◔◡◔)
Why, because you know of an exploit..? :fp: Triple pay means tripled earn limit.
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Pretty tragic and rough situation, hope the relocation goes along smoothly without too much of a hassle.
Through my longer than a decade play of MTA SA, CIT's been one of the few servers that stuck around for a long time, which I kind of took some solace in.
As if recent times have not been hectic enough heh, hope you guys bounce back fine.
Once you guys do get the new server up and running, might wanna conduct some stress tests on it just to see how it holds up during the worst case scenarios but I feel you guys would've done it already anyways.
Anyways again, good luck on getting things back online.
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Hope everything gets back as it was, if u need any donations for the server im ready.
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Thanks Arran and Cheeze for your fast work that the forum is active.
Arran if you need anything please let us know. I hope everything will be fine in the next few days.
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How do I enter my account? gives me wrong! Which I created a new one with the same and data but it appeared with nothing like a new account helps ..
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FYI there is only 1 donation reward that needs re-activating.
There might be some issues from shaders side tho. Mainly if someone has paid shaders for another server individual after the backup date (05/03/2021 12:00 UTC+1) they'll probably lost their income as well as the one who bought the shader will still have the money he paid for.
There might be some issues and I'll try to solve them in the best way for both parties, however this being an ingame issue will take to have ingame server enabled to see the entity of losses. In the mean time I ask those who sold a shader with ingame money (AFTER THE DATE ABOVE) to collect as much evidence of their ingame transactions until we will be online again.
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FFH will help you Arran
https://www.youtube.com/watch?v=UDgkSvHLXTQ
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I have been inactive for 2 years when I return that's what happen hahaha
but cit staff are really great they do what they can
good luck cit staff :thumb:
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We will make sure to make up for this loss, so at a minimum I'd say triple pay event for 2 weeks and you can post your own ideas. I'd give a load of cash to each account but it's a bit unfair if someone has access to multiple accounts which is why triple pay is fairer.
I am agree with this but please include the triple exp in civ job thanks. It is random so I think it's fine. I hope everything goes fine as well. Patience players we will bounceback.
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For sure, @Pollux threw a molotov on the servers :fp:
got any proof that he didn't? that's what I thought
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Do not attempt to join the server that shows up on the main server list, some pathetic copy server is abusing an exploit that uses our server name and then redirects you to their main server which happens to have an identical looking login screen, don't be dumb enough to go through their shitty slow 90 MB download to then try and login with your account on there. Thanks to thund3R for noticing this.
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Around which date server are coming back online ?
We are still waiting for OVH's backup server service to set up the server and make everything read But unfortunately they haven't gave an exact date yet.
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Hopefully, everything gets back as usual and if you need any financial aid, I'm ready to help aswell, and pretty sure a lot of people will be willing to do the same.
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Hopefully, everything gets back as usual and if you need any financial aid, I'm ready to help aswell, and pretty sure a lot of people will be willing to do the same.
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Hopefully, everything gets back as usual and if you need any financial aid, I'm ready to help aswell, and pretty sure a lot of people will be willing to do the same.
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On the bright side, according to the news source I read, none was harmed in the fire.
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Hopefully, everything gets back as usual and if you need any financial aid, I'm ready to help aswell, and pretty sure a lot of people will be willing to do the same.
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I just realised that because getting the server up and running in it's basic form (some scripts that download stuff like '/vehmods' won't work) isn't difficult I might as well get it running on this server so there is some playing that can be done because we have no idea how long OVH will mess around for imagine if we were waiting 2 weeks like fools when it wouldn't take more than a few hours for me to get the basics up and running which can be used until a proper server is given as a replacement and I will move the database from here to there.
I will probably do this tomorrow.
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Find out when it comes @Chapo , more than great to hear that. :D
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Is there an estimated time when the server will back up again?
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Will that affect skin and car shaders as well? They are considered downloadable content as well right?
Eventually even if there will be any effect on the shaders, then thats gonna be only temporary till OVH fix everything from their side.
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Is there an estimated time when the server will back up again?
Nope, It could take minimum 2 days or maximum 2 weeks to get server back in game. Getting things back on track would obviously take more time.
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I hope as soon as possible everything will be back to normal. I'm sure it's not as easy as I thought if that's the problem
so much for me to do it all.
nothing can replace cnr like cit friends
I played in early 2013 and recently I saw the biggest problem.
I will send enough prayers
so that everything can be as before :) :'(
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Oh well and I just realized March 5 was Friday so what happened to casino? Rip
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Oh well and I just realized March 5 was Friday so what happened to casino? Rip
casino haram = haram money
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I hope everything will be the same as before.
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Such an unfortunate incident, it's okay since we got a backup, thanks Arran!
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?What about punishments
? Will it be removed
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Hey there, my friend saw my sadness and wrote a poem, even if it was funny with 4 verses in the sense of a joke ;) . I wanted to share these poems with you. (I liked it, maybe all of you liked it too ;) )
Burned OVH company.
Definitely don't worry.
They said it would be temporary.
No more flavor left.
Those who are addicted to that game.
Now his eyes are full of tears.
Those who wither like flowers.
It attracts all the attention.
It will be born from the ashes.
The Simurg bird will return alone.
The colonels will be generals.
Realize this fact to all of you.
O CIT, listen to me.
Do not swim players.
Don't trust OVH.
Strengthen control.
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Will be the server up today?
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Will this tragedy affect on anything else except lost database? Like some bugs, lags, etc.
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Will this tragedy affect on anything else except lost database? Like some bugs, lags, etc.
I guess the consequences will appear after the server restart
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Will this tragedy affect on anything else except lost database? Like some bugs, lags, etc.
Everything will be just like it was 5 days ago from the incident but what happened in these 5 days would be gone (Updates, punishments, promotions, demotions and other sort of stuff.)
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I suggest increase the current Season. because on this way we will not get the skin pack of day 90th in battle pass.
please increase season period.
But... server is just getting back 5 days, so everything you had 5 days before the incident, you will still have it, whats the point of it?
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Server seems to be up now.
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Temporary IP: 91.121.96.47
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The end date of the battlepass is 100 days after the release so you can skip only 10 days so you can get the skin pack. The server restart doesn't make the season end later (Relerx didn't say anything about it) so you lose your chance to get the skin pack.
Season will end later for this forced downtime, of course. Don't worry, probably will extend it by another 10 days
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Update: Ordered a new server (that will take an unknown time to be delivered) because this is what OVH have taken 2 days to tell us to do when I could have ordered one 2 days ago and already be almost fully setup on a new permanent server by now :fp:
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Why LV players still get 36k only? Many LV players lost the money they earned from turfs in the past 5 days.
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You have made $36,000 from your turfs this 3 minutes.
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Head to create suggestion about that Vibe.
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Head to create suggestion about that Vibe.
Wait what? should I make a suggestion to refund LV players like the other players?
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where is the "TEMPORARY SERVER" Located?
Because as Middle easter "SA" I have so much better ping Almost -20
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What happens with guys who get banned for no reason?
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Well @Vibe. as I can see by Arran's first post, you can propose stuff about the refunds
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I'd say be grateful that CIT is even online after such an event..
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None of you are getting "refunds" and we lost all the log files too so obviously there is no proof you lost anything that is somehow worthy of being refunded.
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So why is wine disabled for users connecting to the server from the linux operating system? and we are kicked from the server.(for 1 day)
https://cit.gg/index.php?topic=372171.0 (https://cit.gg/index.php?topic=372171.0)
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I do not understand why there are some people complaining 「(゚ペ), it is okay he lost such money or lost such registration but be patient, understand that it is not easy to handle and configure this type of thing, we must be happy that we can play but everyone should contribute their two cents if it is necessary, administrators you are doing a good job for us, I will donate some financial aid if necessary
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Why don't I see the Forum post as above as left.
Home
Help
Search
Moderate
Reported Posts
Profile
I see them, but I do not see the Forum post. Please help me
It's fixed now :>
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A proposal:
Go in-game randomly, buy things on shop that are on a reasonable price, like iron, oil, nitrous, engine parts, you could even go for higher like VIP levels or tag colors?
That will compensate players for sure, and clear the market, and players will have to buy them again but for a higher price, so players will have to use more money. I mean, look at it as monopoly.
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I do not understand why there are some people complaining 「(゚ペ), it is okay he lost such money or lost such registration but be patient, understand that it is not easy to handle and configure this type of thing, we must be happy that we can play but everyone should contribute their two cents if it is necessary, administrators you are doing a good job for us, I will donate some financial aid if necessary
Because designers like us lost almost 300 to 400 millions, nothing can make up for that after what Arran said.
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Server mods and shaders are back, will the skin shader shop be opened then?
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Server mods and shaders are back, will the skin shader shop be opened then?
Still can't
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Because designers like us lost almost 300 to 400 millions, nothing can make up for that after what Arran said.
Okay that hurts but it is virtual money, I mean, it is not so worth it, that amount in a short time you recover it but we have to understand that these things take time and we will have our returns
In the same way, they should not waste time having a complaint or talking to the administrators to get your money since as this happened from the server before, many people would abuse and earn a lot of money in their favor by lying and scamming
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Okay that hurts but it is virtual money, I mean, it is not so worth it, that amount in a short time you recover it but we have to understand that these things take time and we will have our returns
In the same way, they should not waste time having a complaint or talking to the administrators to get your money since as this happened from the server before, many people would abuse and earn a lot of money in their favor by lying and scamming
(https://cdn.discordapp.com/attachments/796037969429397525/820454235631255552/unknown.png)
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Okay that hurts but it is virtual money, I mean, it is not so worth it, that amount in a short time you recover it but we have to understand that these things take time and we will have our returns
In the same way, they should not waste time having a complaint or talking to the administrators to get your money since as this happened from the server before, many people would abuse and earn a lot of money in their favor by lying and scamming
Typical ass licker... Arran should have taken daily back ups. It's on him.
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Okay that hurts but it is virtual money, I mean, it is not so worth it, that amount in a short time you recover it but we have to understand that these things take time and we will have our returns
In the same way, they should not waste time having a complaint or talking to the administrators to get your money since as this happened from the server before, many people would abuse and earn a lot of money in their favor by lying and scamming
WTF are u saying? Don't talk about something u have no idea about
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You keep going on with this tactic of attrition trying to get something. Quit it. You'll only piss off Arran and I and get even less in return.
I'm working to fix issues with shaders and they'll be handled when the full access is back for me. Arran is working on having a decently working server. Enough with the arguing over lost stuff because I already explained around how things will work, what are our limits and what happened. Yet you still keep on coming here "but I lost this, but that doesn't work". Once again, give it an end.
None of you are getting "refunds" and we lost all the log files too so obviously there is no proof you lost anything that is somehow worthy of being refunded.
End of all discussions.
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Just kind of a reminder, if you've built something in your zones recently, the progress might be gone, so you might want to check up on your zones and make sure they're not empty / unfinished.
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So why is wine disabled for users connecting to the server from the linux operating system? and we are kicked from the server.(for 4 day)
https://cit.gg/index.php?topic=372171.0 (https://cit.gg/index.php?topic=372171.0)
Let's talk about this a little bit? 0:)
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Arran the server was and still lagging for the past 4 hours.
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Nice.
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Is there anyone who can fix Live Map or only MikeJones can do that?
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It's lagging/there's a delay every day at night, Would be amazing if you could solve this problem, And I made sure it's not my network, Since the issue was for too much more players.
It's lagging because it's a TEMPORARY SERVER it's hosted on a non high performance server.
Typical ass licker... Arran should have taken daily back ups. It's on him.
Yeah... I'm responsible for a data center burning down that has put millions of websites offline, why don't you set up your own server if you're so good. :fp:
Is there anyone who can fix Live Map or only MikeJones can do that?
I'm not fixing any non essentials till we finally get new server delivered.