This will cause a security risk, just remember what Precious did with his powers as GLM. I'm not saying that staff members aren't trusted enough to handle someone's account, but this is definitely not the best option. An ex-staff member gave his password to someone so that person could participate in scamming, etc. Just imagine what someone can do with all of the passwords... I know that you'll have to change it later, but there are always people that forget to do that.
What do you think about a remote call using any program like google meet/Microsoft teams/Teamviewer? If you're interested in getting someone punished, then you'll do whatever it takes to do that. You can give perm to the staff member through those programs, he'll check your PMs and then, they'll decide about the case.
You are right, it's a security risk, which is why you decide for yourself if you have something to give away or not. As a precaution, another question could be added asking if complainant changed his password, or he would be asked to do it before sending it to the staff. That way, no real issue.
Discord screen share is an option as well, but the problem is, both staff and complainant will have to be online at the same time, it will most likely be hard to set up the call.
[b]Insert here your GMT[/b]:[b]Insert here your city of residence[/b]:
@ArranEven CEMs and duty holders are cyberbullying in PM no staff or rule protect our players that unfair you must do something about it this suggestion is helpful really